Moving Truck

Terms & Conditions

By paying your ANKO Management Corp. DBA Moving USA services deposit you agree to be bound by ANKO Management Corp.‘s Product and Services Terms & Conditions. It is your responsibility to check and be aware of all Terms and Conditions. You can review the most current version of our Product and Service Terms & Conditions at any time on this page. Your paid deposit date adheres to the terms and conditions on said date of your paid deposit. We reserve the right to update, change or replace any part of these Terms of Service.

ANKO Management Corp Product and Service Terms & Conditions

 

Cost of Service & Payment Terms

Deposit Payment

  • To secure your move date, binding quote flat rate fee and your requested moving services, a $50 dollar deposit is required on booking.

  • You have 2 days to pay your deposit without your move date and binding quote flat rate fee being subject to availability and change. ANKO Management Corp reserves the right to change the original quoted flat rate fee on the customers requested services if the customer does not pay their deposit in 2 days. The flat rate fee is subject to change due to peak moving days, customer time window request and availability.

  • If your quoted move is greater than $3,000 dollars a 10% deposit of your total quoted moving fee is required on booking to secure your move date and your requested moving services.

  • All deposit payments are to be paid electronically via the secure payment link shared with you, or over the phone. We accept all major credit/debit cards, Master Card, AMEX and Discovery.

  • Your deposit is fully refundable up to 1 business day prior to your move day if you request in writing via email that you wish to cancel your services with ANKO Management Corp. Allow for 5 business days for the process for ANKO Management Corp to refund your deposit. For example if your move day is on a Wednesday and you would like to cancel your move you must cancel on Monday afternoon to have your deposit fully refunded. If you cancel on the Tuesday which is the business day prior to your move your deposit will not be refunded. For Saturday and Sunday moving dates Thursday close of business is the cutoff to cancel and be fully refunded the deposit amount.

  • If you request a refund either the day of your move, or within 1 business day before your move date, you will not be refunded your deposit.

 

Outstanding Balance Payment

  • The remaining balance of your invoice is due 1 business day prior to your move date. ANKO Management Corp can not move you unless the remaining balance of your invoice has been received.

  • We accept cash, bank check and all major credit, visa and debit cards for the remaining balance of your invoice.

  • If you have opted to pay cash or check on the day of your move you must in writing notify ANKO Management Corp when you receive your invoice and or during the booking process.

  • You must provide the total outstanding balance in cash or check to ANKO Management Corp foreman on arrival. ANKO Management Corp will not begin moving and loading the truck with your belongings unless cash or check payment has been made first.

  • If any outstanding payment is not made a third party debt collector will be contacted and this may impact your credit score.

 

Cancelations and Moving Date Changes

  • To cancel your move and requested ANKO Management Corp. service, a minimum period of notice of no less than 1 business day or 24 hours prior to your move date is required in order for you to obtain a full refund of your deposit and avoid additional penalties.

  • To reschedule your move date or requested ANKO Management Corp. service, we require a minimum period of notice of 1 business day prior to your booked move date, penalties will apply if we are not informed within these guidelines of our rescheduling date.

  • Peak periods require additional notice for rescheduling. All moving -services booked between the 25th to the 31st of any month, and the 1st to the 2nd of any month are subject to a penalty of 100% of the total price if the rescheduling and cancellation notice is not provided within 3 business days of the original moving date.

 

Additional Charges

  • If on the day of your move, you have more items that are not reflected on your quoted and original inventory list you will be provided with an updated quote for moving the additional items. For ANKO Management Corp to move your additional items you will be required to review your updated quote and will be charged an additional moving fee for those items.

  • We tolerate UP TO +/- 5% discrepancy in the inventory list on the day of the move however if there is a significant number of additional items and large items that were not quoted for, our moving crew will inform you and will contact a ANKO Management Corp Sales Representative to quote and charge for the additional items.

  • Payment for the additional items can be made over the phone, we accept all major credit, visa and debit cards.

  • If payment for the additional items will be using cash or bank check, payment must be made prior to the move beginning.

  • We cannot move your additional items unless that additional item fee is paid at that time for your additional items.

  • If there is no parking within 150 feet of the entrance of the pickup and drop off locations an excessive carrying and pushing fee is applicable depending on volume and distance. The moving crew will advise the customer of this and inform the moving consultant who booked this service for the customer to charge the additional fee, this depends on the volume of your move, with the maximum fee of $300.

  • Payment of parking tickets are the responsibility of ANKO Management Corp.

  • In a jurisdiction where a customer can obtain a parking permit prior to the move, ANKO Management Corp will inform the customer on how they can do so, for a small fee which will be paid to their local government. This is applicable for New Jersey and Hoboken. The customer will be responsible for fulfilling this requirement and completing the process with the appropriate local government authorities.

  • if the drop off destination is correctly provided at the time of booking, your guaranteed flat rate fee includes fuel and mileage. For any additional 10 miles ANKO Management Corp has to travel to complete services that were not originally account for an additional fuel and mileage fee will be applied.

 

Hourly Labor Billing

  • It is the customers responsibility to specify the requested hours of labour they require for their hourly moving service when booking their moving service. If the hourly moving service exceeds the customers requested hourly time frame ANKO Management Corp is not liable for incorrect hourly time frame estimates. 

  • Hourly labour moving services commence when ANKO Management Corp.’s Moving & Storage Moving crew arrive at the pick up location and commence work. Commencement of work inates when they first engage with the customer and begin services of moving. 

  • If additional time is needed to complete the hourly moving service the customer will be billed for the additional time, in hourly or 30mins incrementals at the agreed hourly rate on their agreed binding quote. 

  • The customer must make payment of additional hourly moving fees and any additional moving fees incurred during the move that were not originally quoted for on the day of their move via credit card over the phone with a ANKO Management Corp sales representative. Payment must be made before the ANKO Management Corp completes their hourly moving service and the bill of lading is signed at the drop off location. 

  • If the moving crew notifies the customer that additional time is needed to complete the moving services, beyond the original quoted time frame the customer is responsible for the payment of those additional hours. The moving crew to the best of their ability will aim to complete services in a timely and safe manner, and will not be held liable for any additional hours incurred and fees incurred to the customer. 

  • If the customer requests that additional time is needed to complete the moving services, beyond the original quoted time frame the customer is responsible for the payment of those additional hours.

  • Hourly moving services only apply for local moving services, and are subject to ANKO Management Corp.’s LLC Management discretion. Flat rate moving services are the default billing and moving service of ANKO Management Corp.  Hourly moving services do not apply for long distance, storage move in, storage move out or partial storage move services.

 

Promotional Codes & Discounts

  • Promotional codes, discounts and coupons need to be redeemed with a ANKO Management Corp Sales Representative prior to your finalized quote in order for them to be accepted. Your quote will reflect the applied discount.

  • Promotional codes, discounts and coupons are not applicable to your finalized quote. You cannot apply for promotional codes, discounts and coupons after you have received your quote.

  • The only exception to a discount on a quote is a comparable competitor quote. The quote of the competitor must be emailed with supporting documentation to ANKO Management Corp. If the services are like to like, and the quote is legitimate from an equal size organization ANKO Management Corp will aim to match or beat the competitors quote. There is no guarantee that ANKO Management Corp will match or provide a discount. ANKO Management Corp will determine what is a comparable quote and what discount to provide.

 

 

Cost of Service

  • Costs of our services are subject to change if the date or time of reservation is changed by the customer.

  • ANKO Management Corp requires 1 business day of notice for the rescheduling and cancellation of moving materials delivery and pickup (boxes, bins, packing materials). A failure to meet these requirements will attract a penalty of $50.

  • The total quoted cost of services includes blankets and tape for furniture protection, dollies for the duration of the move, fuel, mileage & tolls charges.

  • Additional waiting time charges may be applicable if there are any delays caused by the customer or building’s management.

 

Customer Responsibility & Expectations

  • The customer or his/her legal representative (a power of attorney must be provided prior to the move) MUST BE present at all times of the move. If not, the customer MUST ACKNOWLEDGE in writing prior to the move that ANKO Management Corp will NOT be responsible for any claims regarding the forgotten, misplaced, damaged, lost items or any such claims from buildings management.

  • All furniture must be emptied by the customer prior to the move. Such as dressers, draws, fridge and freezer. The only exception where furniture items do not have to be emptied is if the customer has elected and is paying for ANKO Management Corp packing services. If a customer has elected packing services Fridge, Freezer and Perishable goods must be packed by the customer under food & safety requirements. ANKO Management Corp will not be held liable or responsible for any sickness, damages or death due to food poisoning.

  • Customers must unplug any electronic components and items; our moving crew will not unplug or install any electronic components.

  • If the customer has decided to pack their own items they must do so in durable boxes and packing material appropriate for transportation.

  • Food and perishable items can only be moved locally in a moving box pack by the customer. ANKO Management Corp is not liable for food safety. If a customer has elected packing services Fridge, Freezer and Perishable goods must be packed by the customer under food & safety requirements. ANKO Management Corp will not be held liable or responsible for any sickness, damages or death due to food poisoning.

  • Pets and Live animals will not be moved by ANKO Management Corp ANKO Management Corp

  • House small to extra-large sized Live plants will be moved. As this item is very delicate ANKO Management Corp. is NOT responsible for damages to the live plants. We will try our best to keep the items safe but it is not guaranteed that the plants will not break or get damaged.

  • If you have a waterbed, we will be glad to move it. However, we are not waterbed technicians. We will follow your instructions, but you must make a final inspection before our crew leaves. We will not send men out for later adjustments. If you prefer to have a waterbed company move your bed, please make those arrangements.

  • We only move empty aquariums. (This means empty of water, and also empty of creatures such as lizards, turtles and snakes.)

  • In the event you pack your own glass, porcelain, ceramics, etc. yourself, we will move them carefully, however we will not be responsible for breakage and/or resulting damage to packed and unpacked fragile items. If you wish to have fragile items packed in order that they will be covered by basic or increased insurance, you will be charged for packing and materials. If you decline additional materials we will move the items but you will be asked to sign a waiver.

  • Our moving personnel will move your pianos, appliances, and items over 300 lbs, if the work can be done safely. It is the moving foreman’s discretion to make this decision when assessing these items, the space and location of the move out and move in address.

  • The customer is responsible for signing the “Bill of Lading” at the time of pick up and the time of delivery, both stages of the move.

  • Conditions of all TVs are to be signed for at the pick and drop off location. ANKO Management Corp movers will test TV function by turning on and switching channels at both addresses, the customer is required to sign that the TV works or does not work at pick or drop locations.

 

 

Insurance and Valuation Coverage For Customer Belongings 

  • Your belongings will be covered with free BASIC coverage of $0.60 cents per pound per article (item) by default as required by the Department of Transportation, New York.

  • If you would like to purchase the optional Declared Value Protection you can do so here movinginsurance.com Any additional coverage with our 3rd party insurance company movinginsurance.com MUST be purchased at least 48 hours prior to the move and CANNOT be added on under any circumstances the day of the move or post the move.

  • It is your responsibility to purchase this additional insurance. If you have a high value item we strongly suggest you purchase 3rd party insurance as we are only liable to pay $0.60 cents per pound per item if the item is damaged.

  • ANKO Management Corp may request additional fees if you have nominated for 3rd party insurance for your items to ensure our moving and packing supplies match the value of your items.

  • We need a minimum 3 business days for any wooden crate or bespoke packing containers to be created for your valuables.

  • ANKO Management Corp is not liable for any insurance claims or damages filed by the customer for already broken or damaged items that were picked up in their broken and damaged condition at the pick up location. ANKO Management Corp reserves the right to photograph and state the damaged and broken items on the bill of lading at the pick up and drop off location. The customer must acknowledge and sign next to these items that they were already damaged and broken prior to ANKO Management Corp moving the items. The customer suspends ANKO Management Corp from being liable for any claims for these specific damaged items during the performance of the moving & storage services. If the customer refuses to sign their bill of lading ANKO Management Corp cannot perform the moving services and refund the customer.

 

Building Insurance - Certificate of Insurance (COI)

  • ANKO Management Corp will provide customers who have booked their move and paid for their service in full with a Certificate of Insurance COI if it is required by your buildings’ management to perform a move, through our 3rd party insurance provider.

  • It is the customer’s responsibility to obtain the requirements from building management, provide them to us via email prior to their move, and to notify ANKO Management Corp if their pickup or drop off address requires a COI.

  • ANKO Management Corp has the right to refuse to move the customer or charge an additional fee if we arrive at the pick up or drop off location and the customer did not provide COI information prior to the move day.

  • ANKO Management Corp does not provide floor and wall Masonite protection in our standard flat rate moving service fee. If a customer or management building requires wall and floor Masonite padding/protection it is the responsibility of the customer to communicate this prior to their move day when booking their move, or within 48 hours of their move day to ensure that Masonite material is prepared for their move day. Additional material and handling fees apply for Masonite protection. 

Claims & Refunds

  • Our aim is to resolve any claim as soon as possible when receiving your ANKO Management Corp. claims submission form, images and relevant documentation regarding your claim.

  • You have 7 days from the date of move/delivery (or in the event of loss for the entire shipment, from the date your shipment should have been delivered) to file your claim. If you fail to file a claim within 7 days from your moving date ANKO Management Corp will not be held liable for any damages or liabilities.

  • The claim must be submitted in writing to ANKO Management Corp. After you submit your claim, ANKO Management Corp has 30 days to acknowledge receipt of your claim. ANKO Management Corp has 120 days to provide you with a disposition. ANKO Management Corp is entitled to 60-day extensions if the claim cannot be processed or disposed of within 120 days.

  • Under the circumstances that ANKO Management Corp. is late to the arrival of the intended pick up time frame window ANKO Management Corp. will compensate the customer with a refund of 5% of their total service fee for every subsequent late hour. The maximum late compensation refund to be paid to a customer is 15%, If ANKO Management Corp. is more than 3 hours late the compensation fee is capped at 15%. Late compensation refunds only apply for pick up window time frames, they do not apply for drop off location time frame windows. For example if the customers pick up window is 9am – 11am and ANKO Management Corp arrives at 11.30am due to unforeseen circumstances a compensation refund fee of 5% is payable. A claim for a late fee compensation is only payable to customers who make their late compensation claim via our claims email at contact@movingusa.com, additionally the claim must be made on the day of the move, or 1 day after the move date. If a customer requests for this refund 2 days post their move day the refund is not payable, and ANKO Management Corp is not liable to pay the requested refunds. If ANKO Management Corp is late and the customer does not request the late refund compensation ANKO Management Corp is not liable to disclose this term or make payment to the customer.

  • If you have a claim to make, please contact contact@movingusa.com Once you submit your ANKO Management Corp claim form, you will be emailed a copy of the form for your own records.

  • A claim cannot usually be resolved immediately and may take some time before items can be inspected and repaired or replaced. We appreciate your cooperation and patience in this process. You can expect the following from the process:

  1. We take your feedback and claims very seriously. Once we have received all the information regarding your claim including any supporting pictures or evidence our claims team will be in touch to begin investigating your claim.

  2. Your appointed contact in our claims department will be your key contact as we resolve your claim. They email and call you as we make progress and find a fair resolution as quickly as possible.

  3. We will present you with a fair and considered settlement offer. If you accept the offer we will compensate you accordingly. If our offer is not accepted we will work with an independent arbitrator where appropriate.

 

Safety of Moving Crews & Customers

  • All ANKO Management Corp moving personnel crews have undergone 2 weeks of intensive moving training which covers job safety, packing and unpacking, lifting, securing items, safe driving and customer service training.

  • Our moving personnel are covered by third party works compensation insurance which ANKO Management Corp covers by New York State Law.

  • Customers are advised not to get involved in the carrying of items which they are paying for the services of ANKO Management Corp to do so. If a customer lifts an item and becomes injured, they do so with their own risk. ANKO Management Corp is not liable for any claims and damages that a customer causes themselves during their move.

  • Customers are expected to treat ANKO Management Corp moving personnel crews respectfully. ANKO Management Corp reserves the right to stop a move if a customer is harassing ANKO Management Corp moving personnel.

Contactless Moving Services

  • In the situation that a customer or his/her legal representative can not be present during the physical process of their move day they are required during the booking process to inform ANKO Management Corp that they will not be present and will require a “contactless moving” service. Contactless moving is where the customer or their legal representative at no point physically are on site at the pick up or delivery address, at the time of the removal and or delivery of shipment.

  • If a customer books a contactless moving service with ANKO Management Corp the customer agrees to ANKO Management Corp contactless moving services terms and conditions. By paying your ANKO Management Corp services deposit and or any moving fees you agree to be bound by ANKO Management Corp. 's Product and Services Terms & Conditions.

  • The customer must make themselves available online during their contactless move day to take phone and video calls with ANKO Management Corp moving personnel to view their move day, answer any questions and view their completed move.

  • The customer is required to sign their bill of lading electronically to acknowledge the accurate loading and completion of their move with ANKO Management Corp.

  • It is agreed that by accepting the shipment from their “contactless moving” service the customer will not hold ANKO Management Corp liable for any claims or damages for building and or apartment damage such as dents, scratches, damage to walls, floors and doors.

  • ANKO Management Corp will not be held liable for any claims or damages for items that are already broken or damaged on arrival. ANKO Management Corp. - may take images of any items that are already broken and damaged and report them to the ANKO Management Corp claims department before touching and moving the item. ANKO Management Corp will cover existing damaged and broken items with the basic insurance policy required by the Department of Transportation amounting 0.60 cents per pound of an item and will not provide any further compensation for these items.

  • ANKO Management Corp will not be held liable for any damages or claims to items and boxes self packaged or wrapped by the customer. This Includes boxes packed by the customer incorrectly that are subsitable to damage. ANKO Management Corp will cover such claims with the basic insurance policy required by the Department of Transportation amounting 0.60 cents per pound of an item and will not provide any further compensation for these items.

  • ANKO Management Corp will not be held responsible to dispose of any items or rubbish that are not included in the customers moving inventory list as an item to be moved or taken by ANKO Management Corp for disposal, ANKO Management Corp will leave items in the property that have not been not included in the customers moving inventory list as an item to be moved or taken by ANKO Management Corp for disposal. ANKO Management Corp will strictly not be liable to pay for any disposal fees the customer incurs from their building management company for these items to be disposed of post the moving service has been completed, the customer is responsible to pay for this disposal fee imposed by their building management company for items which where not moved.

  • The customer is responsible to provide ANKO Management Corp access to their pick up and drop off location via legal representative or building management. ANKO Management Corp is not responsible for the security of the pick up or drop of location during the contactless move and will not be held liable for any claims of theft, damage or lost keys to the location. ANKO Management Corp to the best of its ability will close the location main door and hand back any keys to a designated representative to the customer at the location. It is the responsibility of the customer to ensure keys have been handed over and doors have been locked. ANKO Management Corp will not drive to drop off keys to the customers legal representative or ensure safe and secure lock up of all access points of the location when leaving and entering the location during a contactless move.

 

Long Distance Moving Services

  • ANKO Management Corp provides the following long distance moving service options 1) Consolidated shipping 2) Individual delivery.

  • ANKO Management Corp reserves the right to use a third party insured long distance moving provider to ship and move your items to your drop off location depending on the distance of your move.

  • If a third party long distance carrier is completing the shipment and drop off of your long distance move, all communication for long distance moves will be held with ANKO Management Corp who will liaise with the carrier on your behalf.

  • If any claim may arise during your long distance move where a third party long distance carrier was involved you must submit your claim to ANKO Management Corp for handling, in accordance with our claims processes and procedures.

  • Consolidated Shipping: ANKO Management Corp will pick up items on the pick up date and time agreed upon reservation. ANKO Management Corp will reload items in third party carriers’ long distance trailers to ship and move your items to your drop off location. Multiple customer items may be packed in one trailer.

  • ANKO Management Corp. aims to deliver shipment in the delivery window as noted on your booking confirmation email. ANKO Management Corp will provide two updates on the shipments expected delivery date, once the carrier leaves the pick up state and one day prior to the delivery.

  • Straight delivery: ANKO Management Corp will pick up items on the pick up date and time agreed upon reservation. ANKO Management Corp will also drop off your items at the drop off location on the agreed drop off date window. The entire long distance tractor trailer/straight truck is reserved for you, one customer.

  • ANKO Management Corp is not responsible for any delays caused by road closures, unexpected traffic jams, accidents or any law enforcement stops during your long distance move which may impact your drop off date and time.

  • ANKO Management Corp will refund $50 per day for any long distance delays after the delivery window if missed due to mechanical failure or poor logistics planning.

  • Shuttle truck transfer may be required if a 53 foot truck is not able to fit at the delivery address and will be included at no additional cost. The customer is obligated to inform ANKO Management Corp one day before the pick up and drop off if the street can fit a 53 foot truck so ANKO Management Corp can organize shuttle truck transfer if required.

  • ANKO Management Corp has the right to place your items in a storage space and re-deliver the items at the first available date if nobody is present at the delivery point within the guaranteed window of delivery. The additional re-delivery -space fees will occur.

  • At the time of the pick up the customer should inform ANKO Management Corp of the first available delivery date to accept the shipment at the delivery address. If a customer wishes to change the FADD after the pick up is done additional fees may occur to cover the loss of the logistics planning or re-delivery.

  • Insurance coverage for long distance moves are outlined under Valuation Coverage for Your Belongings terms and conditions.

 

Packing And Unpacking Services

  • Moving materials used to move your items belong to ANKO Management Corp and are retrieved at the end of your move. Any purchased moving materials prior to your move from ANKO Management Corp belong to the customer. Moving materials such as moving blankets, TV boxes, Wardrobe boxes, Picture boxes and any other moving material belong to ANKO Management Corp and will be retrieved at the drop off location prior to departure.

  • Transportation of breakables without proper or recommended containers: Unpacked items of a fragile or breakable nature include, but are not limited to, the following: Waterbed mattresses, a glass of any kind, lamps, lampshades-pictures, mirrors, marble, granite, stone, pottery, LCD or plasma TV’s and artwork of any kind. They MUST be packed in a proper box. Damage claims for such, will not be honoured, unless items are packed or crated in the recommended container by the Carrier. Shipper accepts responsibility for any item that is placed onto our trucks without the proper packaging. ANKO Management Corp will always recommend proper containers for such items.

  • Full packing and unpacking services performed by ANKO Management Corp will be completed if requested by the customer at an additional service fee. Last minute packing requests may not be serviced.

  • ANKO Management Corp will provide packing paper, boxes and packing supplies if packing service has been requested at the time of booking to complete the packing service. Packing supplies are included in the packing service fee.

  • ANKO Management Corp will not provide bubble wrap for any items unless requested by the customer at the time of booking.

  • ANKO Management Corp will not organize the items in the boxes while packing unless requested by the customer at the time of booking. ANKO Management Corp will pack items in accordance with the room they are and the type of item they belong to. ANKO Management Corp will randomly and safely pack items but will not separate the content of drawers that need to be packed among the boxes. The packing will be done in the order that is most effective for an efficient and safe operation. It is the responsibility of the customer to organize their items before ANKO Management Corp commences the packing service.

  • ANKO Management Corp is not responsible for additional packing of boxes if the number of boxes is not enough which was agreed upon booking by the customer, unless the customer agrees to the additional fees that are predetermined for any additional packing at the time of booking.

  • If the customer has requested unpacking services ANKO Management Corp will unpack the boxes and dispose of the cardboard boxes and packing materials used at the time of packing.

  • ANKO Management Corp will unpack the items at the designated place upon customer instruction but will not organize the content of boxes as customer desires nor in a stylish/designer manner.

  • ANKO Management Corp will safely and efficiently unpack china and kitchen box content but will not organize china and breakables in a matching grouping or stylish/designer manner.

 

Plastic Moving Totes & Bins For Hire

  • ANKO Management Corp offers plastic moving totes for hire for an additional fee.

  • ANKO Management Corp will drop off the hired plastic moving totes to the customer nominated location for packing use.

  • The customer has a maximum of 5 days post their move in date to their drop off location to return all hired ANKO Management Corp plastic moving totes clean and in the same condition which they received them. ANKO Management Corp will collect the plastic moving totes from the nominated location post move.

  • If a ANKO Management Corp plastic moving tote is damaged or missing the replacement fee per plastic moving tote is $50.

 

Moving Supplies For Purchase

  • ANKO Management Corp offers moving supplies such as boxes, packing paper and tape for purchase in moving bundles designed for home sizes and customer needs.

  • ANKO Management Corp does not sell individual moving supplies per unit, unless a customer has already purchased a moving bundle and required some additional add ons.

  • ANKO Management Corp offers moving supplies in bundles that can be purchased during the booking process or prior to the move day. A minimum of 3 business days prior to the move day are required to purchase moving supplies for delivery.

  • ANKO Management Corp will deliver the purchased moving supplies to the nominated location.

  • ANKO Management Corp does not offer refunds or returns on sold moving supply goods, used or unused.

 

TV's & Electronics

  • Appliances and other electronic devices: ANKO Management Corp will not be held liable for any internal components of an appliance and/or electronic device. When moving appliances & electronics it can be necessary to tilt or turn these in a position that is other than upright. Doing this can cause loose components that are inside to come loose. Also, vibrations in the truck can also cause components that may have already been loose to come apart. Therefore, ANKO Management Corp, does not warranty the internal components of any appliance or electronic device.

  • The customer is required to turn on their TV prior to ANKO Management Corp packing the TV into a TV box, both the ANKO Management Corp foreman and customer are to acknowledge on the signed bill of lading that the TV works or does not work at the pickup and drop off location. If the TV does not work at the pick up location ANKO Management Corp is not held responsible for any damages or claims.

  • If the TV does work at the pick up location and does not work at the drop off location and no external damage is visible ANKO Management Corp is not held responsible for any damages or claims.

  • If the TV does work at the pick up location and does not work at the drop off location and external damage visible ANKO Management Corp will process the damages and claim for the customer.

  • ANKO Management Corp will not be responsible for damages to the TV if packed by a customer in their own box prior to the crew’s arrival.

  • ANKO Management Corp will unmount the TV if agreed at the time when the customer is booking their move free of charge. If ANKO Management Corp are required to unmount a TV that was not outlined in the inventory list when the customer was booking their move, a dismount fee may apply.

  • ANKO Management Corp will mount the TV on the wall of the drop off location if it was agreed at the time of booking for an additional handling fee.

  • For TV mounting & and any other wall installations it is the customers responsibility to provide a minimum of 24 hours notice to ANKO Management Corp to ensure the correct team and tools are onsite for the installation. If the customer does not receive a minimum of 24 hours notice, ANKO Management Corp deserves a right not to do any wall installation. If ANKO Management Corp has the correct tools and team to complete the installation on late notice an additional fee will apply.

  • When moving any appliances, ANKO Management Corp is not responsible for disconnecting the electricity and will not be responsible for disassembly/assembly of any appliances that cannot fit through the door unless previously agreed at the time of booking.

 

Furniture Assembly Disassembly

  • ANKO Management Corp will not be held liable to any damages caused when assembling and disassembling furniture. It is at the discretion of ANKO Management Corp to determine if an item requires additional handling fees due to the size and complexity of the requested assembly and disassembly services.

  • It is the responsibility of the customer to fully disclose the true nature of the size and complexity of their items. ANKO Management Corp has the right to charge additional handling fees or refuse to move an item if on the day of a move, large and complex items are present which were not fully disclosed at the time of booking.

  • It is the responsibility of the customer to provide furniture assembly manuals for any complex or large items.

  • It is the responsibility of the customer to contact the manufacturer of an item if it requires specific handling and care for the manufacturer to send their technicians to disassemble the item prior to ANKO Management Corp picking up the item to be moved.

  • ANKO Management Corp provides a variety of furniture handling services, some of which require special handling that must be communicated prior to the move as they may require an additional fee and resources to complete the move safely.

  • Large wall units must be communicated at the time of booking to ensure resources are available to handle such items, an additional handling fee will apply.

  • Armoire, china cabinet, pool table, piano, exercise machine and similar oversized items that cannot be moved in one piece due to size or fragile material such as glass or compressed wood require an additional handling fee as they must be disassembled and reassembled.

  • ANKO Management Corp will strictly not assemble furniture or any item that was not disassembled by ANKO Management Corp at the pick up location. ANKO Management Corp will not be held liable for any damages or claims regarding the damage of items disassembled and packed by the customer. If the customer requires ANKO Management Corp to assemble furniture or any item that was not disassembled by ANKO Management Corp an additional service fee will apply and Piece if Cake Moving & Storage LLC will not be held liable for any damages or claims regarding these items or service provided.

  • If a customer’s furniture or item requires special handling that was not disclosed to ANKO Management Corp during the booking process or disclosed to ANKO Management Corp with a minimum of 4 business days notice prior to their move day ANKO Management Corp reserves the right to not disassemble the furniture item. ANKO Management Corp requests that customers seek expert and professional furniture disassembly service for complex and special items that require special handling prior to their move day so that ANKO Management Corp can move the disassembled item to the drop off location, ANKO Management Corp will not assemble such items at the drop off location. ANKO Management Corp will aim to move such items if possible without disassembly. If the item can not be moved without disassembly, and special handling is required, ANKO Management Corp reserved the right to move the item, and will not be held liable for any damages or claims. The customer will be responsible for sourcing the appropriate experts to disassemble and assemble the furniture for it to be moved safely. ANKO Management Corp will not be held liable to refund the charge items that are not moved due to the customers inability to inform ANKO Management Corp. of special handling requirements.

 

Items/Furniture & Mattress Disposal

  • ANKO Management Corp can perform furniture disposal service at the request of the client to a disposal center if requested on the time of booking for an additional fee.

  • ANKO Management Corp will inquire additional fees for disposal of the items to a disposal center to cover additional mileage, labor and additional stop as well as the charges required by the disposal center.

  • ANKO Management Corp provide plastic cover for mattress disposal

  • ANKO Management Corp will dispose of a customer’s items on the curb if previously requested by the client on the time of booking and in accordance with the cities curbside disposal pick up days. ANKO Management Corp is not responsible for any fines or penalties of illegally curbside disposal, it is the responsibility of the customer who owns the possessions and requested such services at the time of booking. ANKO Management Corp will not dispose of any items curbside on the day of the day of the move if the customer had not previously requested the service when booking their move, with no exceptions.

Client Referral Program

  • ANKO Management Corp offers a client referral program which awards a referrer with a commission fee on their referral’s completed move. The following conditions must be met for the referrer to earn their commission fee:

    • The referrers referral must move and complete their paid services with ANKO Management Corp. Which means that if you refer a friend and they don’t move with ANKO Management Corp you do not earn a referral commission fee. Referral fees are only paid on completed and paid in full moves by ANKO Management Corp

    • All referrals must be submitted through the ANKO Management Corp referral program web form. If you referred a friend via email to ANKO Management Corp you are entitled to a commission fee. If you referred a friend verbally to ANKO Management Corp you are entitled to a commission fee.

    • If you qualify for a referral fee, the referral fee will be sent to your nominated digital wallet within 30 days from the date the move has been completed and earned.

    • Methods of payment are Zelle, Venmo, Paypal which you will provide on the ANKO Management Corp referral program web form.

  • ANKO Management Corp offers a 10% referral commission for local moves on the total and paid invoice

  • ANKO Management Corp offers a 5% referral commission for Long Distance on the total and paid invoice for any out of state moves, out of New York and New Jersey.

  • ANKO Management Corp reserved the right to change the commission fee at any time, and or cancel this commission referral program.

  • The referred customer does not earn a commission or discount on their own if they are referred to ANKO Management Corp via this program. If the customer quotes a promo code during their booking process they can earn a discount on the move.

  • The referer who earns a commission fee cannot apply that commission fee as a credit for any future moves or services from ANKO Management Corp. Nor can it be applied as a discount to future services of their or any contacts of theirs.

  • If the referred customer has an open or pending claim with ANKO Management Corp which could result in a loss of earned revenue and damages, ANKO Management Corp reserves the right to not pay the referrer their commission fee as no revenue has been earned. ANKO Management Corp with discretion may pay the refer a flat commission fee of $50 dollars if their referral has an open and pending claim, no matter what the original percentage fee that could have been earned was without a pending claim.

  • ANKO Management Corp does not under any circumstances honor any referrers web referral submissions forms, emails or calls for a referral commission post the referrals move date, or post the referral booking move date. All referrals are to be made prior to the referral booking their move with ANKO Management Corp. ANKO Management Corp will not pay or honor any referral commissions fees for referrals made post the referrals booking date and move date.

  • If a referrer makes a referral that elects ANKO Management Corp storage move in services, that is the only storage job service that the referrer will earn their commission fee for, if all referral conditions are met. ANKO Management Corp will not pay the referrer any referral commission fees on other storage service job types such as storage move out services or monthly storage fees associated with that referral customer. Only the original and single job type of storage move in services can a referrer earn referral commissions.

 

Customer Privacy

ANKO Management Corp. - is committed to protecting your privacy. This Statement of Privacy applies to ANKO Management Corp. -services and governs data collection and usage at all Piece of Moving -websites, third party lead platforms, emails, phone calls and the physical completion of services.

Collection of Personal Information

ANKO Management Corp. -collects personal information via phone, email, web form or third party lead provider, such as your email address, name, home or work address, telephone number, bank account information and credit/visa card details. Information collected by ANKO Management Corp. - is used for the billing and provision of the purchased or related services. ANKO Management Corp. -does not collect any information about your computer hardware and software.

How we use your Personal Information

ANKO Management Corp. - collects and uses your personal information to process service orders and deliver the services requested. It is possible that ANKO Management Corp. - may also use personal information to inform you of other products or services available from ANKO Management Corp. -, or its affiliates. ANKO Management Corp. - may also contact you via email marketing communication, surveys to research your opinions of current services or of potential services.

ANKO Management Corp. - may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your personal information (e-mail, name, address, telephone number) is not transferred to the third party.

ANKO Management Corp. - may occasionally hire other companies to provide limited services on our behalf, such as international and long distance moves, providing customer support, processing transactions, providing services, or performing statistical analysis of our services. We will provide those companies only the information needed to deliver the service they provide.

ANKO Management Corp. - does collect or use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.

ANKO Management Corp. - may access and/or disclose your personal information if required to do so by law or in the good-faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal processes served on ANKO Management Corp. - or the site; (b) protect and defend the rights or property of ANKO Management Corp. -, including its website; or (c) act under exigent circumstances to protect the personal safety of users of ANKO Management Corp. - or the public.

Personal information collected on this site may be stored and processed in the United States or any other country in which ANKO Management Corp. - or its affiliates, subsidiaries, or agents maintain facilities, and by using this site, you consent to any such transfer of information outside the country.

For what purposes do we collect, hold, use and disclose personal information. The main reasons we may collect, use, hold and disclose personal information include:

  1. Our general business operations and functions, including providing you with our product and services;

  2. To provide and answer questions about products and services to you and/or your organisation and to send communications when requested;

  3. To conduct business processing and related functions including providing personal information to our related bodies corporate, clients, contractors, service providers or other third parties;

  4. To update our records to keep your contact details up to date;

  5. To process and respond to any complaint made by you;

  6. To comply with our legal or regulatory requirements, or where required by law;

  7. Conducting business on our website, and improving our websites, and;

  8. For any other purpose related to or ancillary to any of the above.

Security of your personal information

ANKO Management Corp. -is committed to protecting your personal information. We use a variety of security technologies to help guard against unauthorized access, use, or disclosure. For example, we store the information you provide on computer systems in controlled facilities with strictly limited access. This includes your name, address and credit card information. ANKO Management Corp. -uses trusted and large third party technology vendors who use data encryption technology. Credit card and billing information is collected on and stored on our First Data Bank and QuickBooks merchant accounts.

Liability Waiver During A Pandemic or Natural Disaster

  • Under the 2020 COVID 19 New York State Executive Order “Essential Business” ANKO Management Corp. is an “Essential Business”. We have increased the sanitization of our trucks & equipment to protect our customers. Our essential workers “movers” & “foreman” are also advised under strict company policy to wear face masks & gloves during every customer move. They are also advised to wash their hands frequently and use hand sanitizer gel provided by the company. If they are sick they are advised to stay home until they have made clearance.

  • ANKO Management Corp. will not be held liable for any damages if a customer or member of the community gets sick during the 2020 COVID 19 New York State Executive Order ” Essential Business”. If you decide to move with ANKO Management Corp during the COVID 19 New York State Executive Order “Essential Business” it is at your own risk and acknowledgement of this term, we will not be held liable for any damages, sickness or death for a customer.

Disclaimer of WarrantiesLimitation of Liabilities

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

ANKO Management Corp. - is not responsible for delays due to road traffic conditions.

ANKO Management Corp. - is not responsible for a buildings’ time restrictions.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.In no case shall ANKO Management Corp, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

We Can Be Reached At:

43 West 33rd St, Suite 407

New York, NY, 10001

Hours of Operation:

Monday - Sunday 8:00 AM - 9:00 PM

CALL FOR A FREE ESTIMATE 

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